Kathy Kuo Home has a 4.2-star rating from 194 reviews on Google, and 4.1/5 from 1,442 reviews on Trustpilot. This suggests that a considerable number of customers are pleased with the business. But is it right for you? Is Kathy Kuo Home a good place to buy your furniture and homeware? In this Kathy Kuo Home review, you’ll find all your questions answered.
Overview of Kathy Kuo Home
Kathy Kuo Home is an interior design company offering a wide range of home products like furniture, homewares, and decor for the entire home.
If you’re just relocating, perhaps as a newly wedded couple, and looking to furnish your new home from scratch or refresh the aesthetics, Kathy Kuo Home can provide everything you need. Find beautiful tables, beautiful chairs, and other amazing pieces. They also offer design consultation in case you’re going DIY but just need some expert advice on the right decor items and style to create your dream home.
The company is headquartered in New York but ships throughout the US and internationally.
Why Customers Love Kathy Kuo Home
Many customers love Kathy Kuo Home because of their beautiful pieces and designs, and because it’s a one-stop-shop for everything your home needs in terms of furnishing and decor. Rather than jumping from one online store to the other for different homewares and furniture, you can get them all in one place and save on shipping fees.
When making my research for this Kathy Kuo Home review, I saw how some customers commended the expert recommendations, like what sofa you’ll find most comfortable. The interior designers at KKH are also known to design your home based on your unique style.
Of course, the company is led by Kathy Kuo herself, an award-winning and highly celebrated interior designer.
Kathy Kuo Home Products
Kathy Kuo Home has some really impressive and unique furniture and homewares you’ll just love. On browsing the website for this Kathy Kuo Home review, I realized how incredibly large their inventory is, with eye-catching decor pieces for the taking. Their product categories include:
- Indoor and outdoor Furniture
- Dining and bar
- Bedding & bath
- Baby and kids items (nursery furniture, kid’s dressers, storage, etc.)
- Home Office
Regardless of your decor style, whether modern, rustic, or contemporary, rest assured you’ll find the right design pieces that suit it. Some of the items are ready to ship.
Kathy Kuo Home Interior Design Services
Aside from the product offerings, you can hire the interior designers at KKH to come over and decorate your home for you. If you’d like to do it yourself but need some layout drawings, you can request design schematics which may be delivered within 5-7 business days after your consultation with the designers.
White Glove Service for Special Items
When you select the Kathy Kuo’s White Glove Service, some personnel from the company will arrive with the product to help you set it in your desired position. For example a heavy wardrobe, sofas, and other heavy or fragile goods. The Kathy Kuo Home White Glove service is by appointment only.
Next up in this Kathy Kuo Home review let’s talk about the customer experience. Is Kathy Kuo Home’s customer service excellent?
One thing I’d like to note in this Kathy Kuo Home review is that the customer service team doesn’t particularly get a thumbs-up from most buyers. Some complain that it takes time for their return requests to be approved, while others reported a slow response rate when seeking customer assistance. And there are those who have to repeatedly contact the customer support team to get any response.
Given all of that, what I’ll suggest is for you to be certain of what you’re buying before placing the order. When unsure, speak with a service rep to ascertain the size, color, shipping fees, delivery time, or any other specifications of whatever item before making payment. This is to avoid issues that may warrant returns and refunds later.
Promos and Discounts
On surfing the website for this Kathy Kuo Home review, I discovered the company offers a 15% discount to whoever signs up for the newsletter. While this is a great lead generation strategy, it’s an easy way for you to get slashed prices and save on your orders.
Plus, you also enjoy free curbside delivery when you spend $100 or more.
Kathy Kuo Home Return Policy
Kathy Kuo Home has a 7-day return policy for unused items. Not all items are eligible for a return though, so ensure you check. Note that you’ll be charged a 20% restocking fee for all orders above $100, so it’s best to be sure of what you’re buying to reduce your chances of returning it.
Kathy Kuo Home does not accept returns on international orders.
Next up on this Kathy Kuo Home review we shall be talking about the delivery options they offer.
Curbside Delivery Service
One of the favorite perks I discovered when putting together this Kathy Kuo Home review is the free curbside delivery option for orders above $100. Orders below attract a $15 shipping fee.
If you choose this shipping option, your package will be delivered to your curbside without the need for your signature or presence. But I advise against this option if your neighborhood isn’t safe or there have been cases of theft in the recent past.
White Glove Delivery Option
With the White Glove delivery option, some personnel from Kathy Kuo Home will come into your home with the product to set it up in your desired position. You want to use this option for heavy items like wardrobes and other heavy or fragile goods that you shouldn’t leave on your curb or can’t carry due to their weight.
You have to make an appointment if you choose this delivery option, and you’ll be responsible for any storage fees or held shipment charges.
When ordering large items, I recommend checking your door dimensions to ensure it will fit through since most products from Kathy Kuo come already assembled.
Tracking Your Order’s Delivery Status
What Customers Say about Kathy Kuo Home’s Products and Services
This Kathy Kuo Home review won’t be complete until we see what customers say about their products and services. There are happy customers as well as dissatisfied ones, so let’s have a look at some of their honest feedback.
On Truspilot, one user gave KKH a 5-star rating and an amazing feedback, “Best price for my media cabinet that I could find. Like $500 cheaper than one other seller I found. Really fast delivery!”
Another gave 4 stars and said, “Everything was great except a few issues with pieces that were damaged. Thankfully they were replaced quickly.”
One Roberto noted, “Ordering online from their website was straightforward and easy to follow. There was a period I wasn’t sure the item had shipped or where we were in the process so I called and the questions were answered quickly.
The item was not exactly the same color as in the photo provided. Fortunately, I liked the shade of color I got and it worked out for me. Packaging was excellent and the item arrived in perfect condition.”
“Good service. Your representative took immediate care of any issues related to damaged furniture delivery. She solved the problem in a very professional maner.”
Another Kathy Kuo Home review: “Beautiful product! Arrived on time and well packaged”
Of course, no brand is perfect, and as you should expect, there are some negative Kathy Kuo Home reviews. For example, one customer wasn’t happy with the delivery and gave 2 stars. “The table I ordered although I understand they are each unique, was nothing like the one you pictured in your ad. I’ve wanted a very unique root table with roots sideways and I received one with 4 legs and one leg is super wide. The table was nothing like pictured. I would be willing to recurve another one if someone could hand pick one that looks closer to the one you picture in your ad.”
And one Barb called four times about a damage item but got no response at the time of writing the review.
- Furniture items and decor all in one place
- Additional assistance/consultation when selecting decor items
- Unique and high quality items
- Hands-on founder/CEO
- A White Glove Delivery service to deliver and install heavy/fragile orders
- Not very responsive customer service
- Delivery may sometimes take too long
Kathy Kuo Home Review: Verdict
Kathy Kuo Home is the ultimate design destination, whether you need to design your home from scratch, do a makeover, or replace some furniture. You’ll find everything you need, plus enjoy free shipping when you order over $100.
But what I must point out in this Kathy Kuo Home review is that their customer service is not the best. To minimize problems after delivery, ensure you get in touch with them to clarify any issues you may have before you order. Ask about the item specifications to be sure what you’ll receive matches what you see on the website.
You might not get excellent service, but you’re almost certain of finding beautiful pieces with wonderful quality.
Is Kathy Kuo Home Legit?
Yes, Kathy Kuo Home is a legit business. It is rated 4.1/5 based on 1,442 reviews on Trustpilot and has been mentioned on Forbes, The New York Times, and other media outlets.
Who Owns Kathy Kuo Home?
Kathy Kuo was founded by Kathy Kuo, an award-winning interior designer and TV personality. She is currently the CEO.
Is Kathy Kuo Home BBB Accredited?
Kathy Kuo Home is currently not BBB-accredited.
How Long Does Delivery Take with Kathy Kuo Home?
Kathy Kuo Home claims to deliver orders via UPS or FedEx within 3-7 business days. Orders via Freight Delivery take longer, around 2-3 weeks depending on your location and the item. Orders sent via White Glove may take around 4-6 weeks. These shipping times begin after the order leaves the factory and do not include production time. Note that some special or custom products may take a couple of months to arrive. Delivery time may also vary due to their delivery partners.
Can I Return Packages to Kathy Kuo Home?
Kathy Kuo accepts returns for local shipments within the USA. However, the following items are non-returnable:
- Final sale items or gift cards
- Custom/made-to-order items
- Wired or assembled products
- Items you’ve altered in any way
- Used items